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Your security online is important to us.
Customers may receive fraudulent E-mails aimed at retrieving personal information. Online fraud is a widespread issue on the Internet, and the best line of defense is education — learn how to recognize scams and E-mail fraud to protect yourself online.
Closely inspect any E-mail that provides a link or requests personal information.
Fraudulent E-mails can often appear to come from a reputable source -- this is called "spoofing" or "phishing" because the sender's true identity is concealed. Never click on a link in a suspicious E-mail message.
And remember—City National Bank will NEVER ask for personal information through E-mail. Your best protection against fraud is caution. Do not respond to any message asking for the following:
- Password
- PIN Number
- Credit Card Validation Code
- Bank Account Numbers
- ATM or Credit Card Numbers
- Personal Information, such as Social Security Number
If you receive a suspicious E-mail that appears to be from City National Bank, report it to our security team immediately.
Below is a sample phishing E-mail recently sent to customers of another financial institution:
Subject: Found error! Please resubmit bankname.com urgenos
Security Key: dlruzfujrkszkq45j634bs7muof nnwhgg
<BankName Logo>
Dear BankName Customer:
During our regular update and verification of the Internet Banking Accounts, we could not verify your current information. Either your information has been changed or incomplete, as a result your access to use our services has been limited. Please update your information.
To update your account information and start using our services please click on the link below: http://www.bankname.com/internetBankin g/RequestRouter?requestCmdId=DisplayLoginPage
Note: Requests for information will be initiated by BankName Business Development; this process cannot be externally requested through Customer Support.
Sincerely,
BankName Accounts Department.
nnwhgg
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Remember:
The best way to stop fraud is to be alert, aware, and cautious! Keep your personal information private, and when in doubt, contact a City National Bank Client Service representative.
To speak with a City National Bank Client Service representative, call (800) 773-7100, contact us, or visit us at one of our local City National locations.
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