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Effective October 27, 2014
A. What it Covers
This Online Banking Service Agreement and Disclosure ("Agreement") governs your ability to view information regarding your accounts with us and to conduct certain transactions on these accounts, including funds transfers and bill payments, using either the CNB Online Banking Service or the Direct Connect with Quicken Service (each a "Service" and together the "Services"). In this Agreement, the words "we," "us," "our" and "CNB" mean City National Bank and its agents (including any third-party service provider), successors or assigns, "you" or "your" mean each person or business having an interest in an account accessible using a Service and any person authorized for access. "Business Day" means any day other than a Saturday, Sunday or holiday when we are closed. Accounts eligible for a Service are defined in Section IV. A. 1.
B. Accepting the Agreement and Amendments
When you enroll in and use a Service described in this Agreement, or authorize others to use a Service to conduct transactions on your accounts, you agree to the terms and conditions of this Agreement and the Online Banking Fee Schedule associated with such Service. You acknowledge receipt of this Agreement and the Online Banking Fee Schedule. If we update, amend or otherwise modify this Agreement, we will revise the "Effective" date posted at the top of this Agreement. Any updates, amendments and/or other modifications to this Agreement will become effective when we post the updated Agreement on cnb.com. You agree that your use of a Service following our posting of the updated Agreement on cnb.com means that you accept and agree to be bound by all of the terms and conditions of the amended Agreement. Do not use the Service if you do not accept and agree to be bound by all of the terms and conditions of this Agreement and/or any amended Agreement.
C. Relation to Other Agreements
This Agreement is in addition to the terms and conditions described in any deposit, loan, credit or other agreements between you and us, including but not limited to, the Account Agreement and Disclosures, Consumer Electronic Fund Transfer Agreement and Disclosure, Business Electronic Fund Transfer Agreement and Disclosure, the Online Banking Fee Schedule, the Fee Schedule: Personal Products & Services and the Fee Schedule: Business Products & Services as well as all applicable laws and regulations. When you access an account through the Services, the agreements you already have with us for that account do not change. For example, when you use the CNB Online Banking Service to access a savings account, you do so under the terms and conditions we gave you in the Account Agreement and Disclosures for the savings account. You should review these other agreements and their applicable fee schedules for any applicable fees. You should also review these agreements for limitations on the number of transactions you can conduct on an account and for other restrictions that may impact your use of an account. Capitalized terms not defined in this Agreement are defined in the Account Agreement and Disclosures.
A. CNB Online Banking Account Access through
Access to your accounts through the CNB Online Banking Service is provided to you by us through the cnb.com, or CNB-related websites. Your use of cnb.com or CNB-related websites is governed by the Terms and Conditions For Use appearing on cnb.com. With this Service you may obtain access to eligible deposit, loan, and credit card accounts to review balances and transaction histories, transfer funds between eligible CNB accounts, make bill payments and credit card payments, request stop payments on written checks, reorder checks, set up event-driven alerts, as well as communicate with us electronically via secure messages.
You may also use the CNB Online Banking Service to access our Bill Pay Service as described in this Agreement.
B. Direct Connect with Quicken® through
The Direct Connect with Quicken Service allows you to connect to CNB within your Quicken software to download your account activity and send payment or funds transfer instructions. The CNB Online Banking Service is not required for use of the Direct Connect with Quicken Service. You may also use the Direct Connect with Quicken Service to access the Bill Pay Service described in this Agreement.
A. Your Responsibility In Case of an
Notify us AT ONCE if you believe any of your accounts have been accessed, your password has been obtained, or electronic transactions have been processed without your permission. Telephoning is the best way to keep possible losses down. You could lose all the money in your account plus available credit on your overdraft line (if you have one). However, for your Personal Accounts, if you tell us within two (2) Business Days, you can lose no more than $50 if someone used your password without your permission. If you do not tell us of unauthorized transactions on your Personal Accounts within two Business Days after you learn of the loss or theft of your password and if we can prove that we could have stopped someone from using your password without your permission if you had told us in time, you could lose as much as $500. [Please note that these guidelines for maximum loss of up to $50 or $500 will not apply to your Business Accounts, which do not have loss limits (See Section VI. B)]. If a good reason (such as a long trip or hospital stay) keeps you from notifying us, we will extend the time period to a reasonable time. If you do not report unauthorized transactions that appear on any of your periodic statements within 60 days after such statements are mailed or electronically transmitted to you, you risk unlimited losses on transactions made after the 60-day period if we can prove that we could have prevented the unauthorized use had we been notified within this 60-day period. You are responsible for verifying that all transactions done on your account were completed with your authorization. We recommend that you promptly reconcile your account(s) with your monthly statement(s) provided to you by us.
B. Our Responsibilities
We are responsible for completing funds transfers and bill payments from your eligible account(s) according to your properly entered and transmitted instructions. However, we are not responsible for confirming such information, monitoring or refusing to process duplicate payment instructions. You are responsible for any damages such as late fees that you may incur as a result of a payment. We will not be liable:
There may be other exceptions to our liability as stated in the Account Agreement and Disclosures or other agreements.
C. Fees and Charges
All fees and charges related to any account you access with a Service as stated in the applicable Fee Schedule for the account will remain in effect when using the Service. The monthly fees and charges for the use of the Service are found in the applicable Fee Schedule.
D. Authorization to Charge Account
We may charge any item generated using a Service to any account to which it is directed notwithstanding any signature restrictions or multiple signature requirements under the applicable account agreement. If you need to maintain the signature restrictions or multiple signature requirements you cannot use the Services for that account. Your decision to use the Services waives these signature restrictions or multiple signature requirements for that account.
E. No Signature Required
When a Service generates items to be charged to your primary CNB Online Banking Service Account or any other account of yours, you agree that we may debit the account on which the item is drawn without requiring your signature on the item, and without prior notice to you.
F. Equipment and Software
To use the Services, you must have your own Internet Service Provider ("ISP") or other means of accessing the Internet, the necessary computer equipment, and a compatible browser supporting 128-bit encryption. We do not endorse or provide an ISP or other means of accessing the Internet. If you obtain an ISP or other means of accessing the Internet, you may incur charges from your ISP or other Internet access provider. We are not responsible for the actions or inactions of your ISP or other Internet access provider. Software, ISP or other Internet access provider requirements may change from time to time and may affect your ability to access the Services. We are not responsible for any error, failure or malfunction of your computer or software, or for any computer virus or related problem that may occur with your use of the Services. We are not responsible for any security breach, compromise, intrusion, misuse and/or failure on or involving your firewall, computer hardware, computer software, computer network and/or systems, and/or any other hardware and/or software (collectively, your "Computer System") through which you access the Services, including, without limitation, any virus, worm, trojan horse, malware, spyware, or other similar harmful or malicious software, program or application on your Computer System. Furthermore, we are not liable for (a) any unauthorized access to your accounts via the Services, (b) any unauthorized transactions that may occur on your accounts and/or (c) any losses, damages, liabilities, costs and expenses (including attorney's fees) (collectively, "Losses") to you arising by reason and/or as a result of any such security breach, compromise, intrusion, misuse and/or failure of your Computer System.
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES AND ANY INFORMATION, COMPUTER EQUIPMENT AND COMPUTER SOFTWARE MADE AVAILABLE TO YOU FOR USE IN CONNECTION WITH THE SERVICES, IS PROVIDED ON AN "AS IS," "WHERE IS," AND "WHERE AVAILABLE" BASIS, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU. YOU HAVE KNOWLEDGE THAT WE MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE UNLESS OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS OR SUITABILITY FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO THE SERVICES AND ALL INFORMATION, COMPUTER EQUIPMENT AND COMPUTER SOFTWARE INCLUDED IN OR ACCESSIBLE FROM THE SERVICES. NO LICENSE TO YOU IS IMPLIED IN THESE DISCLAIMERS.
G. Security Guidelines
You will maintain and regularly update the security of your computer system using anti-virus software programs and other deterrent systems reasonably necessary to prevent unauthorized access to your Computer System. You shall take reasonable precautions to prevent the introduction of any disabling procedures (including but not limited to software lock, malicious logic, worm, trojan horse, bug, time bomb, etc.) into your software or our software. You are responsible for your failure to maintain or update the protection of your Computer System and we shall not be liable to you for any loss arising by reason of your failure to do so.
Without limiting this provision in any way, you acknowledge and agree that the Services require you to communicate with us via electronic mail, the Internet and/or other electronic means and that such communications could fall victim to interception and/or access by unauthorized third parties. We require you to utilize prudent and reasonable computer hardware and software security measures and Security Items (as hereinafter defined) and to follow certain minimum security practices and procedures ("Security Practices and Procedures") in order to reduce the risk of unauthorized access to and use of your accounts via the Services by third parties. YOU ACKNOWLEDGE AND AGREE THAT YOUR FAILURE TO UTILIZE SUCH COMPUTER HARDWARE AND SOFTWARE SECURITY MEASURES AND SECURITY ITEMS AND/OR TO FOLLOW SUCH SECURITY PRACTICES AND PROCEDURES SHALL RELIEVE US OF ANY LIABILITY TO YOU FOR UNAUTHORIZED ACCESS TO AND/OR USE OF YOUR ACCOUNTS OR UNAUTHORIZED TRANSACTIONS INITIATED ON YOUR ACCOUNTS THROUGH THE SERVICES.
In order to maintain secure communications and reduce fraud, you agree to protect the security of your username, personal identification numbers, passwords, codes, marks, signs, public keys or other means of identification (each, a "Security Item" and collectively, "Security Items") to access and/or use your accounts via the Services. Among other things, you agree to maintain and regularly update the security of your Computer System through which you access the Services, including, without limitation, by installing, maintaining and regularly updating antivirus and antispyware identification and removal software. You shall take all commercially reasonable precautions to prevent the introduction of any disabling procedures (including, but not limited to, a software lock, malicious logic, worm, trojan horse, bug or time bomb) into your software or our software that might disrupt our equipment or software, or the equipment or software of other users of the Services. We reserve the right to block your access to the Services in order to maintain and/or restore security to the Services, cnb.com (and/or CNB-related websites) and/or any other CNB systems if we believe in our sole and absolute discretion that any of your Security Items has been or may be obtained or is being used or may be used by any unauthorized person.
YOUR FAILURE TO INSTALL, MAINTAIN AND/OR REGULARLY UPDATE ANTIVIRUS AND ANTISPYWARE IDENTIFICATION AND REMOVAL SOFTWARE SHALL RELIEVE US FROM RESPONSIBILITY FOR ANY LOSSES TO YOU ATTRIBUTABLE TO SUCH FAILURE, EXCEPT AS MAY OTHERWISE BE REQUIRED BY LAW.
WE STRONGLY RECOMMEND THAT ALL CLIENTS MAINTAIN REASONABLE INTERNAL CONTROLS. AS A BUSINESS CLIENT, YOU ARE REQUIRED TO MAINTAIN COMMERCIALLY REASONABLE INTERNAL CONTROLS, INCLUDING, BUT NOT LIMITED TO, SEGREGATION OF CERTAIN DUTIES, SUCH AS ACCOUNTS PAYABLE AND ACCOUNTS RECEIVABLE, TO HELP PREVENT THE MISUSE OF YOUR ACCOUNTS. WE SHALL NOT BE LIABLE TO YOU FOR ANY LOSSES ARISING BY REASON OF YOUR FAILURE TO MAINTAIN THE SECURITY OF YOUR COMPUTER SYSTEM AND YOUR INTERNAL CONTROLS.
You agree that complying with the Security Practices and Procedures shall not relieve you of your obligation and responsibility to exercise independent judgment about security and additional steps or procedures needed to prevent cyber fraud, unauthorized access to and/or use of your accounts via the Services. Accordingly, you agree to take all additional commercially reasonable security measures in using the Services as circumstances may dictate over time. You further agree to take all commercially reasonable security measures necessary to prevent disruption to the operations of CNB's computer systems and the Services.
H. Security Items and Account Maintenance
We may require that you initiate or authenticate transactions under the Services, including but not limited to transactions involving the deposit or the withdrawal of funds from any deposit account maintained with us using one (1) or more Security Items. The account transactions that you initiate or authenticate through the Services using one or more Security Items shall be deemed authorized transactions, and we are entitled to rely upon the Security Item or Security Items provided to us in accordance with the agreed Security Practices and Procedures to initiate or authenticate each such transaction without regard to the signing authority on the account.
You are responsible for maintaining the confidentiality and security of your Security Items that we may require you to use and the security instructions we may require you to follow in connection with the Security Practices and Procedures, and you are responsible for the use and safeguarding of such Security Items.
For business clients, if required for your access to or use of a Service, you shall appoint an account administrator or contact person authorized to act on your behalf in assigning Security Items and functionality and in originating or confirming instructions for a Service. If permitted for a Service, you may appoint more than one (1) account administrator.
You agree to retain exclusive control of the Security Items and not to disclose the Security Items and security instructions to any person or entity except, as applicable, to your authorized personnel with a need to know. You shall adhere to the Security Practices and Procedures regarding Security Items that we provide you from time to time. You agree to train employees, as applicable, regarding the risks associated with the sharing, disclosure, and handling of Security Items and security instructions (including, but not limited to, sharing with other employees, if any) and will maintain procedures to prevent unauthorized disclosure and use of Security Items and security instructions. Your failure to provide such training and/or maintain such procedures shall relieve us of liability for losses relating to your account (including, without limitation, any loss of funds deposited [or intended to be deposited] therein) to the extent that such failure contributes to the loss.
If a third party by whatever means obtains one (1) or more of your Security Items, CNB is authorized to rely upon and assume without further inquiry that the party to whom you disclose such Security Items is authorized to do anything that you can do with the Security Item at any time. We are not liable for any Losses arising from the use of your Security Items by any such third party whether the use is within the scope of your intended authorization or not. FAILURE TO PROTECT SECURITY ITEMS MAY ALLOW AN UNAUTHORIZED PERSON ACCESS TO YOUR ACCOUNTS AND/OR YOUR INFORMATION RELATING TO THEM, AND ENABLE THAT UNAUTHORIZED PERSON TO CONDUCT TRANSACTIONS ON YOUR ACCOUNT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO ASSUME FULL AND COMPLETE LIABILITY ARISING FROM UNAUTHORIZED USE OF SECURITY ITEMS.
If any Service is terminated for any reason, you will, with respect to that Service, (i) immediately cease using the related Security Items and (ii) return to us all related Security Items and security instructions we provided to you or, at our option, destroy any related Security Items and security instructions. You will advise us at once in the event you believe a Security Item or security instruction has been compromised by unauthorized disclosure. You understand that actions not part of our Security Practices and Procedures that we may take to detect an erroneous transaction or unauthorized request or instruction are determined at our sole discretion. Such actions shall not be deemed a part of our Security Practices and Procedures and we are not liable to you if we do not use such actions or any of them in each circumstance.
You agree to properly maintain all accounts you have with us, to comply with the rules governing these accounts, and to pay any fees associated with the use or maintenance of these accounts.
I. Payment and Transfer Limitations
We reserve the right to limit the frequency and dollar amount of transfers and payments using the Services for security and regulatory reasons. Bill payments may not exceed $25,000 per day for one (1) payment or combination of payments without our prior written approval. Please be aware that federal regulation limits the frequency of certain types of transfers and withdrawals from Savings and Money Market Accounts and these transfers and withdrawals include online payments and transfers originated through the Services. Please refer to the terms and conditions, agreement and/or fee schedule applicable to your accounts for further details.
J. Dispute Resolution
Any disagreements between you and us that relate to the Services, this Agreement and any of your accounts are subject to the Dispute Resolution For Accounts and Services provisions in your Account Agreement and Disclosures.
K. Notification of Changes to Agreement
We may, from time to time and in our sole discretion, amend or change the terms and conditions stated in this Agreement (including changes in the fees and charges hereunder, adding new terms or conditions or deleting existing terms and conditions) by giving you at least the minimum notice required by law or regulation before the effective date of the amendment or change. We may send you notice of amendment or change to the terms and conditions of this Agreement by regular mail, by electronic mail, by posting to our website or any other method reasonably designed to provide notice to you, subject to any requirements of law or regulation.
Prior notice need not be given where an immediate change in terms or conditions is necessary to maintain or restore the security of a Service or the safety of our relationship with you or is otherwise required immediately by law or applicable regulation. We shall thereafter promptly advise you of any such change in writing.
Please review all amendments or changes in terms and conditions carefully. If you object to any amendments or changes in terms and conditions, you should cease using the Services immediately. If you continue to use the Services after the effective date of an amendment or change, your use will be your acceptance of such amendment or change.
L. Cancellation or Termination
You may terminate a Service at any time by giving notice of the termination to us in writing and paying any fees or charges which you then owe us. We may terminate a Service in whole or in part upon notice to you at any time, with or without cause and without liability to you and without affecting your obligations under this Agreement. We may terminate a Service in whole or in part without notice or liability to you and without affecting your obligations under this Agreement, when, in our reasonable judgment we believe the Service is being misused or may be misused or the activity conducted is suspicious or the security or safety of a Service is in doubt. We may also terminate all or part of a Service, with or without notice to you, if you fail to access such Service for a period of at least six (6) months. You may re-enroll for a Service by contacting our Client Service number associated with the Service. For further details regarding the impact of cancellation or termination on Bill Payment Service, see V. Bill Payment Service for CNB Online Banking and Direct Connect with Quicken.
M. Data Storage
When you use a Service, you agree that we may record and store the information and electronic messages (e.g., email) you send to us through our website or the Services. We may store the information for such period as we shall determine without obligation to you.
In general, we will not disclose information about your account or the transfers you make except when disclosure is necessary to complete a transfer; when disclosure is requested in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; when disclosure is required to comply with government agency or court orders or is authorized or permitted by law; or when you give us your permission. If you defraud us in any way, we may disclose any information we have about you to third parties, including law enforcement authorities. See our Privacy Statement under Privacy & Security at cnb.com.
O. Access from Certain Countries Prohibited
We may not allow transactions to originate from or be sent to any country under sanctions by the U.S. government, including those designated by the U.S. Department of Treasury's Office of Foreign Assets Control (OFAC), or any other high-risk country as determined by us. You may wish to contact CNB prior to initiating a transaction to or from a foreign country to determine if that transaction will be completed by CNB. We may restrict or terminate your use of a Service if you attempt to access that Service from any country under sanctions by OFAC. For additional information, visit the U.S. Department of Treasury website at www.treasury.gov/ofac.
P. New Features
We may, from time to time and in our sole discretion, introduce new features, or modify or delete existing features, to a Service. We will notify you of any new, modified or deleted features if we are required by law or regulation to do so. By using a Service after a feature has been added, modified or deleted, your use will be your agreement to any and all terms and conditions applicable to such feature.
Q. Limitations of Liability; Indemnification
We shall indemnify and hold you harmless against any and all claims that your authorized use of the Services infringes or violates any United States patent, copyright, trade secret or other proprietary right of any third party. We shall defend and settle, at our sole expense, all suits or proceedings arising out of the foregoing, provided that you give us prompt written notice of any such claim and provided you reasonably cooperate with us and allow us to control the defense and settlement negotiations. We shall not enter into any settlement or compromise which creates any liability or obligation (whether legal or equitable) on your part without your prior written consent. In all events you shall have the right to participate in the defense of any such suit or proceeding through counsel of your own choosing and at your expense provided that our decisions with respect to the defense and settlement negotiations shall be final. If a Service, or any portion of the Service, is held, or in our reasonable opinion is likely to be held, to infringe or violate any United States patent, copyright, trade secret, or other proprietary right of any third-party, we may, at our option and sole expense, either: (a) secure for you the right to continue use of such Service; (b) replace such Service with a substantially equivalent service not subject to such claim; (c) modify the Service so that it becomes no longer subject to such claim. Notwithstanding the foregoing, we shall have no liability for any third party claim of infringement based upon (a) your failure to implement any change to the Service provided by us if such infringement would have been avoided by your implementation of such change; (b) your operation or combination of the Service with a program, data, equipment or documentation not recommended or provided by us, if such infringement would have been avoided but for such use; or (c) your use of the Service in a manner beyond the scope of the Service if such infringement would have been avoided but for such use. The foregoing constitutes our entire liability and your sole and exclusive remedy with respect to any third party claims of infringement of such intellectual property rights.
WE ARE NOT LIABLE AND, AS SUCH, EXPRESSLY DISCLAIM ANY AND ALL LIABILITY, FOR ANY LOSSES ARISING FROM THE USE (REGARDLESS OF WHETHER SUCH USE IS AUTHORIZED OR UNAUTHORIZED) OF YOUR SECURITY ITEMS, INCLUDING, WITHOUT LIMITATION, ANY LOSSES ARISING FROM THE THEFT OR COMPROMISE OF A SECURITY ITEM AND/OR A THIRD PARTY'S DUPLICATION AND/OR USE OF A SECURITY ITEM.
EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, IN NO EVENT WILL THE TOTAL COLLECTIVE LIABILITY OF CNB AND ITS AFFILIATES AND LICENSORS, AND ITS AND THEIR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE "CNB PARTIES") TO YOU ARISING OUT OF OR RELATING IN ANY WAY TO THIS AGREEMENT OR ITS IMPLEMENTATION EXCEED THE GREATER OF THE TOTAL AMOUNT OF FEES PAID BY YOU TO US HEREUNDER OR FIVE HUNDRED UNITED STATES DOLLARS (US $500).
EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, IN NO EVENT WILL THE CNB PARTIES BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGE, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS RESULTING FROM INTERRUPTION OF BUSINESS OR LOSS, USE AND/OR MISUSE OF DATA, ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE SERVICES, WHETHER OR NOT WE KNOW, HAVE REASON TO KNOW, HAVE BEEN ADVISED, OR ARE OTHERWISE IN FACT AWARE OF SUCH DAMAGE.
We shall be liable to you only for Losses that result from our failure to exercise ordinary care or to act in good faith in providing the Services to you.
Except for any and all Losses arising exclusively from our failure to exercise ordinary care or to act in good faith in providing the Services to you, and except to the extent prohibited by applicable law, you agree to defend, indemnify and hold harmless CNB Parties from and against any and all Losses arising out of and/or relating to your use of the Services. This indemnification obligation shall survive the expiration or earlier termination of this Agreement.
1. Eligible Accounts and Loans
By requesting access to the Services, you authorize CNB to provide you with access to all of your eligible accounts. The following accounts are eligible for access through the Services: checking, savings, money market accounts, certificates of deposit, Individual Retirement Accounts (IRAs), loans, lines of credit, and personal credit card accounts.
- For checking, savings, money market, loan and line of credit accounts, the following are available: balance reporting, activity detail, and account-to-account transfers.
- For certificates of deposit and IRAs, balance reporting is available.
- For personal credit cards, the following are available: balance reporting, activity detail, and card payment.
2. Account Requirements and Restrictions
In order to use the CNB Online Banking Service, you must enroll for that Service (i.e., you request online access and we approve your request), and you must be an owner of a personal or business account with us. The account you use when requesting online access will be your Primary Account. All related service fees will be deducted from your Primary Account. You shall properly maintain all accounts you have with us, comply with the rules governing these accounts, and pay any fees associated with the use or maintenance of these accounts. Restrictions, such as multiple signature requirements, may affect our ability to provide the Services for an account. By using a Service for an account you agree that any restriction does not apply.
Certain trust accounts such as individual and family trusts established pursuant to a formal written trust agreement, Totten Trusts and Uniform Transfers to Minors Act accounts are eligible to enroll for the Service as long as the person enrolling is the Trustee or Custodian.
An account owner may enroll an eligible account for the Services and provide access to the owner’s agent under a power of attorney. The agent may not enroll for the Services. The account owner must notify us to remove the agent’s access to a Service if the relationship of the agent to the account changes. An agent should use his or her personal contact information if enrolled for access by the account owner under a power of attorney.
3. Logging on to CNB Online Banking Service
a. User ID and Password: During the online enrollment process, you will create your own user ID and password. Online enrollment is the primary process for enrollment, but if for some reason you enroll through a process that is not online, we may provide you with a user ID and password by mail or email.
You are responsible for the security and use of your user ID and password. You (and each agent authorized for access) agree to keep your user ID and password secure and confidential. If you choose to disclose your user ID and password to another individual, you are authorizing that person to do anything that you can do with the Service at any time. We will not be liable for any use of the Service by an individual who is provided access to the Service by you whether the use is within the scope of your intended authorization or not. Only you may receive support for user ID and password changes or logon issues.
After the initial logon, you may change your own user ID or password as outlined on the Change User ID and Change Password screens in the Customer Service tab.
We reserve the right to amend or change existing password guidelines in our sole discretion and without notice, and you agree to comply with any amended or changed password guidelines the next time you access a Service.
b. Verification: CNB may from time to time ask you to verify your identity when you logon to the CNB Online Banking or Mobile Banking Service. This verification adds an extra measure of security and is designed to prevent unauthorized third parties from accessing Account information. If you are asked to verify your identity, you may do so by one of the two methods identified below:
i. One-time security (code): To qualify for this verification method, we must have one or more of your telephone numbers in our records. If you select this verification method, you must validate a security code either by automated call or short-messaging service (SMS) text message using a U.S. phone number reflected in your records with us. The security code is only valid for a single use; for future verifications, if any, you will need to obtain a new security code. You are solely responsible for providing us current accurate U.S. phone numbers to use for this verification method.
ii. Security (questions): If you qualify for and select this verification method, you will be asked to verify your identity by answering multiple choice questions that are dynamically created based on information derived from public record sources about yourself. For example, you may be asked to identify a prior residence address, your current mortgage holder or the amount of your car payment. In addition, you may be asked to confirm certain personal information such as your current zip code, your phone number or your social security number/TIN.
When prompted, enter the correct security code or provide the correct responses to the security questions to gain access to your Accounts. If the correct security code or security question responses are not entered, we will deny access to the person attempting to access the associated Accounts.
If you select the one-time security code verification method above via SMS text messaging, you should be aware of the following:
- Your wireless carrier's standard messaging rates apply to SMS, voice and data communications. CNB does not charge for any content; however, you may incur, and you are responsible for paying, additional charges under your messaging, voice or data plan(s) from your wireless carrier. Please contact your wireless carrier for information about those plans. Your carrier may impose limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.
- You represent that you are the owner, or authorized user of the wireless device you use to receive the service, and that you are authorized to approve the applicable charges.
- We will send you a message only once, and only with your explicit agreement as indicated by your continuation of the process flow
- We will not be liable for any delays or failures in your receipt of any SMS messages or voice calls, as delivery is subject to effective transmission from your network operator and processing by your carrier. SMS message services and voice calls are provided on an AS IS, AS AVAILABLE basis.
- Data obtained from you in connection with this verification method may include your mobile phone number, your carrier's name, and the date, time, and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop, and improve the service. Your wireless carrier and other service providers may also collect data from you, and their practices are governed by their own policies. We will only use the information you provide to the service to place an automated call to you, to transmit a text message to you or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.
- The service as well as the content and materials received through the service are proprietary to us and our licensors, and is for your personal, non-commercial use only. You shall not damage, impair, interfere with, or disrupt the service or its functionality.
- The service is available only in the United States.
- We reserve the right to alter charges and/or these terms and conditions from time to time. We may suspend or terminate the service to you if we believe you are in breach of our terms and conditions. Your service is also subject to termination in the event your wireless service terminates or lapses. We may discontinue the service at any time.
- If you have any questions, please contact us at (800)-773-7100, option 3. You can also text the word HELP to 32858 to get additional information about the service. If you receive a message from us unexpectedly, you can text the word STOP to 32858. We do not charge for help or info messages; however, your normal carrier rates apply.
4. Account Balance and Transaction Information
You can use the Services to view deposit account, credit card and loan balances, to transfer funds and to receive an account history (on eligible accounts). Your deposit account balances are generally current while loan balances and credit cards balances are as of the close of the previous business day. The length of time it takes for transactions to appear depends on the processing schedule of our third-party service provider agents. Please be aware that pending transactions may impact your account and loan balances, payoff amounts and availability. Therefore, the online information provided may not include all recent account transactions and may include funds that are not available for immediate withdrawal. Balances and account activity are updated by 9:00 a.m. Pacific Time every business day. Even though a Service provides an online register, it is not intended to be a permanent record of transactions. BE CAREFUL to keep all the periodic account statements we mail to you or provide to you within the Service for your permanent record. Account balances may also be verified by telephone by calling (800) 773-7100; press Option 1.
5. Online Statements
You may elect to receive statements for your account as Online Statements, Paper Statements or both Online and Paper Statements. Online statements are an online version of your printed statement provided in a PDF format through a Service.
Eligible Account Types—Online Statements are available for any Checking, Savings, and Money Market accounts that you are accessing through the Services.
Required Software—The file format for the online statement version is PDF, which can only be viewed using the Adobe Reader software. We will support the current version release of Adobe Reader and one version prior. It is your responsibility to maintain the current version of the Adobe Reader software in order to obtain your online statement. To obtain a current version of the Adobe Reader Software, visit www.adobe.com.
Activating the Online Statement Service—The file format for the online statement version is PDF, which can only be viewed using the Adobe Reader software. We will support the current version release of Adobe Reader and one version prior. It is your responsibility to maintain the current version of the Adobe Reader software in order to obtain your online statement. To obtain a current version of the Adobe Reader Software, visit www.adobe.com.
E-mail Notification—Every time a new statement is available for each account, you will be sent an e-mail notification to your current e-mail address in the Services. It is your responsibility to keep your current e-mail address updated within the Services. You will not have the option to turn off e-mail notification while using the online statement service.
Discontinuing Paper Statements—Selection of the Online Statement Service will only discontinue paper statements for the specific accounts you elect. You understand that you will no longer receive your paper statements, checks or check images by mail for the account.
Please note that if you select the online statement delivery method for one or all accounts, you will receive paper statements for one more statement cycle before we discontinue your paper statements. If you decide later to switch back to a paper delivery method, you will start receiving your paper statements on the next statement cycle.
Discontinuing Online Statements—To discontinue receipt of online statements for one account or all accounts, you must go to the Customer Service area of the CNB Online Banking Service, select Change Statement Delivery Method and select the paper delivery method from the drop down. If you choose to discontinue the Online only Statement Service for one account or all accounts, you will begin receiving paper statements on the next statement cycle. If you choose not to wait to begin receiving paper statements, you may contact a Client Service Specialist at (800) 773-7100 to request a copy of your current statements. Applicable fees may apply.you will start receiving your paper statements on the next statement cycle.
6. Credit Card Payments
You can make payments to your Personal Credit Card accounts from eligible checking and savings accounts. A same-day or future-dated payment made to your credit card will be debited from your checking or savings account on the payment's scheduled date and will be credited to the credit card account for the same date. This activity will be immediately reflected on your checking account activity, but will not appear in your credit card account activity for two to three Business Days. Scheduled payment cutoff times are Monday-Friday 6:00 p.m. PT on the date the payments are scheduled to occur. You must have sufficient available funds in your selected deposit account for the payments to be successfully posted.
7. Canceling Credit Card Payments
You can cancel any scheduled credit card payment online until 6:00 p.m. PT, on the credit card scheduled payment date. If you do not place a cancellation request before 6:00 p.m. PT, your credit card payment will be processed as originally requested.
You can transfer funds between eligible accounts. Transfers from a loan account to a deposit account are allowed on eligible check accessible lines of credit. Online transfers may be made 24 hours a day, seven days a week and are reflected in your account balance information shortly after your requests are received. All transfers are subject to available funds and will be deducted from your account immediately after we receive your request. A confirmation page will be displayed once your request is submitted. Your transfers must be made before 10:00 p.m. PT in order to be displayed as cleared in your account history on the next business day by 9:00 a.m. PT. For transfers between deposit accounts, you also have the option of making account transfers by telephone by calling (800) 773-7100; press option 1. Please note, however, that you cannot use this telephone service for loan account transfers.
9. Canceling Scheduled Transfers
You can cancel any scheduled transfer between eligible accounts online until 10:00 p.m., PT the day before the processing date. If you do not place your cancellation request before 10:00 p.m. PT your transfer will be processed as originally requested.
10. Stop Payment Requests
You can request a standard six (6) month stop payment of a paper check through the Service. Please refer to your Account Agreement and Disclosures for specific terms regarding stop payments. Standard fees will apply, so please refer to your current Fee Schedule: Personal Products and Services and Fee Schedule: Business Products & Services.
Generally, requests made prior to 10:00 p.m. PT on Business Days are processed immediately; requests entered on or after 10:00 p.m. PT or on weekends or holidays are processed the next Business Day. If you need to request a change, extension, or cancellation of the request, you must contact a Client Service Specialist at (800) 773-7100.
11. Check Image Access
Images of the checks you write which are charged against your accounts (including substitute checks) generally can be viewed through Online Banking once the checks have been paid. Up to six (6) months of check image history is available. If a check you write is electronified by a merchant or other payee, or a debit is charged against your account electronically, the check or document originating the debit is not viewable through the Service.
You can set up event-driven alerts to notify you when a balance change has occurred, a check has cleared and much more. Alerts can also be sent outside the Service for example by email or by SMS to a wireless device but alerts sent outside the Service may be unsecure. The alert feature is provided for your convenience and you must login to access the Service for detailed information pertaining to the alert. We attempt to provide these alerts in a timely manner, but we will not be liable to you if we fail to do so for any reason or for any errors contained in an alert.
Alerts provided by SMS to a wireless device are subject to the following additional terms and conditions:
- Your wireless carrier's SMS rates apply to your entry or submission, our confirmation and all subsequent SMS correspondence. CNB does not charge for any content; however, downloadable content may incur additional charges from your wireless carrier. Please contact your wireless carrier for information about your SMS plan. Your wireless carrier may impose message or charge limitations on your account that are outside our control. All charges are billed by and payable to your wireless carrier.
- By subscribing, you consent to receiving multiple SMS messages per day, including SMS messages from CNB which may include offers from us, our affiliates, and partners. You may unsubscribe at any time from these SMS alerts by deleting them in CNB Online Banking or by texting STOP to 322654.
- You represent that you are the owner or authorized user of the wireless device you use to receive SMS alerts and that you are authorized to approve the applicable charges.
- Delivery of SMS messages is subject to effective transmission from your wireless carrier and processing by your wireless device. Accordingly, SMS message services are provided on an AS IS, AS AVAILABLE basis and we will not be liable to you for any delays or failures in your receipt of any SMS messages.
- Data obtained from your connection with this SMS alert service may include your cell phone number, your wireless carrier’s name, and the date, time and content of your messages and other information that you may provide. We may use this information to contact you and to provide the Services you request from us, and to otherwise operate, develop and improve our alerts. Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies. We will only use information you provide to CNB to transmit your SMS message or as otherwise described in this Agreement. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information, you agree to provide accurate, complete, and true information.
- The SMS alerts service and the content and materials received through the SMS alerts service are proprietary to us or our licensors, and is for your personal, non-commercial use only. You shall not damage, impair, interfere with or disrupt the service or its functionality.
- The SMS alerts service is available only in the United States.
- We reserve the right to alter charges and/or these terms and conditions from time to time. We may suspend or terminate the SMS alerts service to you if we believe you are in breach of our terms and conditions. Your service is also subject to termination in the event that your wireless service terminates or lapses. We may discontinue the SMS alerts service at any time.
- If you have any questions, please call our Call Center at (800)-773-7100, option 3. You can also text the word HELP to 322654 to get additional information about the SMS alerts service. We do not charge for help or information messages; however, your wireless carrier rates may apply.
13. Downloading Activity
You can download account activity to your Quicken or Microsoft Money software or in a CSV format which is Microsoft Excel compatible. The downloaded activity will generally reflect balance and all transaction history up to the close of the prior Business Day.
To utilize the download function for Quicken or Money, the following software versions are supported:
- Quicken for Windows and Mac - current version or two years prior.
- Microsoft Money for Windows - current version or two years prior.
Quicken or Money is not required to use the Service. We do not endorse or provide upgrades for the software versions mentioned above.
14. Secure Messaging
You can send and receive secure communications to us by using the Contact Us option within the Customer Service area. Messages sent using this option are secure. If you send an email not using the Contact Us option within the Customer Service area, it will not be secure. Do not send personally identifiable private information through unsecure email.
1. Eligible Accounts
All of your Personal and Business checking, savings, and money market accounts are eligible for the Service. In order to access an account, you must be the account holder on our records for the account..
2. Account Requirements and Restrictions
In order to use the Direct Connect with Quicken Service, you must have a Personal or Business Checking account with us. If you have more than one checking account with us, you must designate one of them as your primary account for the Direct Connect with Quicken Service; if you do not do so, we may select a primary account for you. Service fees will be deducted from your primary account.
Accounts with signature restrictions may not be eligible for the Service (please see Sec. III, D above).
3. Software Requirements
To utilize the Direct Connect with Quicken Service, you must have installed a supported version, current year or two years prior, of Quicken for Windows. We do not provide the software, nor endorse or provide upgrades to this software.
4. Customer ID and Personal Identification Number (PIN)
The account holder who signs the Direct Connect with Quicken enrollment form is responsible for the security and use of the Customer ID and PIN. Only one Customer ID and PIN will be used to access the Service. If there is more than one account holder, each client who wants access must apply separately and have his or her own access. After we process your enrollment, we will separately send you a Customer ID and PIN. When you receive your PIN, you may connect to the Service. Once you begin the process, you will be prompted to change your PIN to something only you should know.
5. Account Balance and Transaction Information
You can use the Direct Connect with Quicken Service to access account balances and transaction activity information. Your account balances will reflect our current record. The length of time it takes for transactions to appear depends on the processing schedules of our third-party service provider agents. Please be aware that pending transactions may impact your account balances, but not show in your account activity. The online information provided may not include recent balances or account transactions and may not include funds that are not available for immediate withdrawal. Your account activity is updated by 9:00 a.m. PT, every business day. BE CAREFUL to keep all your periodic account statements mailed to you for your permanent record. Account balances may also be verified by telephone by calling (800) 773-7100; press option 1.
You can transfer funds between any eligible accounts. One-time transfers made between 6:00 a.m. - 11:00 p.m. PT, Monday through Friday, and 6:00 a.m. - 6:00 p.m. PT, Saturdays or Sundays and holidays will be in real time and reflected in your activity download. If the transfer is sent outside of these time periods, it will show in your activity by 9:00 a.m., PT on the following Business Day. All transfers are subject to available funds at the time of processing.
7. Canceling Transfers
Once a transfer instruction has been sent through the Service by you, it cannot be cancelled.
A. Account Requirements
Bill Pay Service is available through the CNB Online Banking Service or through the Direct Connect with Quicken Service. You may select either Service to provide your Bill Pay Services and each Service is subject to account eligibility requirements. The Bill Pay Service is restricted to only the personal or business checking accounts that meet the requirements for each Service. You cannot use savings or money market accounts to make bill payments.
B. Eligible Payees
With the Bill Pay Service, you may pay almost any person or merchant with an address in the United States. While payments to most payees can be made using the Bill Pay Service, we reserve the right to refuse to make payments to certain payees. We recommend that you do not use Bill Pay Service to pay alimony, child support, tax and other court-directed or government payments, fines or penalties.
In addition, at no extra charge you may choose to receive e-bills. E-bills is a feature of the Bill Pay Service. E-bills are online versions of paper bills that you may receive, review, and pay through the Bill Pay Service. E-bills are available from a list of national and local companies - such as credit card companies, cable or satellite TV companies, utility companies and department stores.
Accessing E-bills—In some cases to access an e-bill on your behalf from a payee's website, you may be prompted during setup to enter login information such as your user ID and password from the payee's website. When you provide this information, you authorize us to access the payee's website for the purpose of retrieving only the account information on your behalf.
Delivery of E-bills—We are not responsible or liable to you if a payee does not provide the data necessary to forward an e-bill in a timely manner. If you don't receive an e-bill, it is your responsibility to contact the payee directly. We are not responsible for any late charges if an e-bill is not timely paid. Any questions regarding your bill details should be directed to your payee.
You can instruct us to make payments up to one year prior to the payment processing date. We must receive your payment instructions before 6:00 p.m. PT, on any Business Day or your payment will be processed on the following Business Day. The dollar limit for bill payments is $25,000 per day for any one payment and for the overall total of all payments on any given day unless we otherwise agree in writing. The dollar limit for bill payments made from Direct Connect with Quicken is $10,000 per day for any one payment and for the overall total of all payments on any given day. For security purposes we may change bill payment limits from time to time. The payment address MAY be modified to accommodate special processing requirements. Even though many bill payments you originate are sent electronically to the payee, some bill payments are sent by paper check via U.S. Mail. Your payment funding account will be debited for the amount of the payment when the draft check clears or at the time the electronic payment settles.
YOU MUST SCHEDULE OR TRANSMIT PAYMENT INSTRUCTIONS AT LEAST FIVE (5) BUSINESS DAYS PRIOR TO THE DATE THE PAYMENT IS DUE AT YOUR PAYEE. WE ARE NOT RESPONSIBLE FOR MAIL DELAYS.
You can make the following types of bill payments with the Bill Pay Service:
Scheduled Payments—You can choose any Business Day as a processing date for your payments. You must schedule your payment processing date at least five (5) Business Days before the payment is due as required by the payee. When scheduling your payment you should not include any grace period that the payee may allow.
Future Dated Payments—You can choose any future Business Day up to one (1) year in advance as a processing date for your payments. You must schedule your payment processing date at least five (5) Business Days before the payment is due as required by the payee. When scheduling your payment you should not include any grace period that the payee may allow.
Automated Recurring Payments through CNB Online Banking Services—Recurring payments allow you to request that payments that have a fixed frequency amount or amount established using an automatic payment rule option be processed on a recurring basis. Automatic payment rule options are available for payees activated for e-bills. You can set up automatic payment rules such as to pay the full amount billed, to pay the minimum amount due and more. Once you have sent us the request for a recurring payment, your payment will be made regularly by us without your further request. If your payment processing date falls on a non-Business Day, we may process your payment on our preceding Business Day or our following Business Day, at our option.
Repeating Online Payments through Direct Connect with Quicken—Repeating payments allow you to set up regularly scheduled payments within your Direct Connect with Quicken Service. These payments are generated regularly without your further action and are made whether or not you go online. In order to send these payments, you must submit the instructions through this Service at least seven (7) days prior to the date of the first payment.
D. Cutoff Times
Bill payment requests received prior to 6:00 p.m. PT are processed on the Business Day of receipt. Any online payment request received after this time or on Saturdays, Sundays and holidays when we are closed will be processed on our next Business Day. Scheduled payments are processed after 6:00 p.m. PT, on Business Days.
E. Rejecting Payment Requests
We may reject a payment request if: 1) you request a non-recurring payment be made more than one year in advance; 2) you request a non-recurring payment be processed on a non-Business Day; or 3) your request is received on or after the 6:00 p.m. PT, cutoff hour. If your request is rejected for one of these reasons, you may be notified that your request is an "invalid date."
F. Blocking the Service
We may block your access to the Bill Pay Service if a bill payment request may or does overdraw your account. If this occurs, call our Client Service Center at (800) 773-7100; option 3.
G. Canceling Online Bill Payments or Bill Pay Service
You may cancel any type of online bill payment (scheduled, future dated or recurring) online, by phone or mail.
To cancel Bill Pay Service, you must first cancel all pending bill payment request (scheduled, future dated and recurring) as stated above. After you have cancelled all pending bill payments, call our Client Service Center (800) 773-7100; press Option 3 to cancel your Bill Pay Service. Please note the following:
After your Bill Pay Service is cancelled, you will no longer have access to any Bill Payment Service features, including but not limited to, payee and prior Bill Payment information and you will be solely responsible for making alternative bill payment arrangements. If you close an account with us, the Bill Payment Service tied to that account, if any, will automatically be cancelled as well and you will be solely responsible for making alternative bill payment arrangements.
1. Expedited Payment Service
As part of our online Bill Pay Services, we offer an Expedited Payment Service, to speed up the time it takes to get your Bill Pay payment to its recipient. The Expedited Payment Service is available as either an expedited electronic payment or an overnight check payment. You will be charged a Convenience Fee for the Expedited Payment Service, as disclosed in your Fee Schedule and when you initiate the payment.
2. General Description
You may use the Expedited Payment Service by selecting either an expedited electronic payment or an overnight check payment at the time you schedule your payment through our Bill Pay Service. Not all payment recipients are able to receive expedited electronic payments and you will not be presented with that option if your payment recipient cannot receive your payment electronically. You will only be presented with the overnight check payment option. Your transaction will be completed in accordance with the delivery date presented when you initiate the payment (Delivery Date). You are solely responsible to provide accurate information on the delivery address for the payment and the account number or other information needed by the payment recipient in order to credit your account.
3. On Time Guarantee
In the event that an expedited electronic payment or overnight check payment is not delivered by the Delivery Date because of our fault, we will reimburse you for the Convenience Fee and any late payment fee assessed by the payment recipient and paid by you up to $50 This guarantee does not apply if the Delivery Date presented when you initiate the payment is after the due date for the payment. We reserve the right to request documentation of any late payment fee for which you seek reimbursement.
Availability of the Expedited Payment Service is limited based on payment recipient capabilities, time of day, payment delivery mechanisms and other factors. Overnight check payments are unavailable for delivery to PO Box addresses or locations in AK, HI, and any U.S. territory outside of the contiguous 48 states and District of Columbia and for any foreign country. You are responsible to verify any address for overnight check payments to ensure the address is correct and is the valid overnight package delivery address of the payment recipient. We are not responsible for late delivery if you enter an undeliverable address for an overnight check payment. We are not responsible for errors made by you or the payment recipient. Due to the inherent need to expedite the payment, payment instructions will be completed promptly upon submission of a request from you. You will not have the ability to edit or cancel the payment instruction after you have confirmed the payment request.
A. Business Accounts
Business Accounts mean accounts established as sole proprietorships, partnerships, limited liability companies, corporations and other forms of business organization that are not consumer accounts and are not maintained primarily for personal, family or household purposes.
B. Limitation of Liability for Business Accounts
For Business Accounts using a Service, we are not responsible for any loss, injury or damage, whether direct, indirect, special, consequential, exemplary, economic or otherwise, caused by the Service or the use of the Service except as otherwise expressly provided for in this Agreement or by applicable law. By using a Service to access your Business Accounts, you are responsible for any unauthorized use of the Service and any loss or damages incurred due to the unauthorized access to your Business Accounts.
C. Transaction Activity Limits for Business Accounts
You may use a Service to access your Business Accounts provided the accounts do not exceed the following transaction activity limits:
If your transaction activity in any Business Account accessed through a Service exceeds these limits, we reserve the right to remove all your Business Accounts from the Service without prior notification to you. If your Business Account transaction activity should exceed these limits, please contact a Client Services Specialist at (800) 773-7100 for other online business banking options available to you.
D. Change in Business Account Ownership Notification
If any person authorized to conduct transactions through a Service on any Business Account is no longer authorized, it is your responsibility to notify us. We shall not be liable or responsible to you for any transactions conducted on a Business Account by any person whose authority to conduct transactions is no longer in effect until we are expressly notified.
A. Consent to Receive Disclosures Electronically
From time to time, we may wish to provide to you, and you may wish to receive from us, certain written notices, agreements, fee schedules, disclosures, authorizations, acknowledgements, account statements or other documents or information regarding the Services ("Records") in electronic form. Described below are the terms and conditions for providing you such Records electronically. Please read the information below carefully and thoroughly. By agreeing to the terms and conditions, you are confirming to us that:
B. Records that Will be Sent to You Electronically
Unless you tell us otherwise in accordance with the procedures described herein, the Records we may provide to you may be in electronic form. We may provide the Records by sending them to your email address appearing in our records, by posting them on cnb.com or to your online banking secure mailbox, or by any other method described in your agreements with us.
C. How to Request Paper Copies
You will have the ability to download and/or print Records we send to you. You may also request from us, at any time, a paper copy of any Records we provided or made available to you in electronic form. To request delivery of paper copies, please call (800) 773-7100, press option 3 for assistance. You will need to provide your full name, mailing address, telephone number, email address and a description of the Records for which you are requesting paper copies. Please refer to the applicable account agreement and schedule of fees for any charge that may apply for providing paper copies to you.
D. How to Withdraw your Consent and Consequences of Withdrawing your Consent
After you have given your consent to receive Records from us in electronic form, you may change your mind at any time and tell us that thereafter you wish to receive Records in paper format only. To inform us that you no longer wish to receive future Records in electronic format, please call (800) 773-7100, press Option 3 and state that you wish to withdraw your consent to receive Records in electronic form. If you withdraw your consent and elect to receive Records in paper form only, your access to or use of some of the Services may be terminated, or you may experience delays in the time required for us to otherwise perform and deliver certain products and services to you. Thereafter, if you wish to receive Records in electronic form, you must provide your consent again.
E. How to Advise Us of Your New E-mail Address
You must keep your email address current with us. To change the email address where we may send Records electronically to you, please call (800) 773-7100, press option 3 and state that you wish to change your email address.
F. Minimum Required Hardware and Software
In order to access and retain Records provided to you electronically, you must have the following:
Your consent to receive notices and updates in electronic form only will apply for as long as you use the Services. You may withdraw your consent at any time by choosing to cancel the Services.
A. Client Service Hours
Client service for technical support of the Services is available 24 hours a day, seven days per week unless otherwise noted under the terms and conditions of the Service type in Section IV of this Agreement.
B. System Availability and Business Days
The Services are accessible 24 hours a day, seven days a week except when the system is down for maintenance or unforeseen reasons beyond our reasonable control. Our Business Days are Mondays through Fridays except for bank holidays when we are closed.
Through the use of certain equipment and/or software, you can use electronic mail (email) to contact us with inquiries, maintenance and/or problem resolution issues. NOTE: Generally, email is not a secure method of communication. If the matter of the inquiry is urgent or involves sensitive information, please call our client service number.
D. Our Security Commitment
We are committed to provide you safe and secure Online Banking Services. We are confident that our internal security infrastructure, requiring 128-bit domestic grade encryption, provides privacy and security to your account and transaction information.
E. Your Security Role to Protect Yourself
Your role in security is as important as ours. Here are some recommendations on how you can increase the privacy and security of the Services.
F. The Browser
When using your browser to access a Service, the browser uses encryption technology that scrambles data to make it readable by the sender and designated receiver only. A key is required to decode the information.
When you request information about your accounts or loans, the encrypted (scrambled) request is sent to us or our Service Provider. We send our replies back to you in an encrypted (scrambled) format. Even though the information sent back and forth is encrypted (scrambled), you will be able to read the data on your computer screen.
You are required to use a browser with 128-bit encryption to use the Services.
If you need to upgrade your browser follow the simple instructions on how to do this located in the browser's HELP menu.
You can check to see what level of security your browser has within the browser HELP menu. For Internet Explorer, go to "Help" and then "About Internet Explorer" The version with Cipher (security) Strength should be listed. For Netscape, go to "Help" and then "About Communicator."
We review and approve the use of different browsers to ensure they meet our strict security standards.
In addition to the required browser encryption, usernames or customer IDs and passwords or PINs are used as another feature to help ensure that your transactions on the Internet are safe and secure. When you log on to the Services, we authenticate you by your username/Customer ID and password/PIN. This information is known only by you and it is up to you to keep this information secure. If you think that your information has been compromised: 1) Change your password or PIN immediately; 2) call us at (800) 773-7100, press option 3) check your account history for any unauthorized transactions.
Our firewall protects our systems by allowing entry only to those who are authorized.
For digital identity verification, we have a digital server certificate by Verisign that your browser uses each time you sign on to verify that you are connected to us..
Call (800) 773-7100; press option 3, 24 hours a day, 7 days a week; for password reset, Online Banking errors, logon problems, or Bill Payment inquiries.
Call (800) 773-7100; press option 3, Monday through Friday from 8:00 A.M. to 5:30 P.M. PT for Online Banking enrollment, account information, or to change your address.
Central Operations - Online Banking
P.O. Box 54830
Los Angeles, CA 90054-9904
Notify us immediately by telephone to limit your liability for unauthorized transactions.
For general information and inquiries e-mail OnlineBanking@cnb.com.
Quicken is a registered trademark of Intuit, Inc.
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