Talk with us:
(800) 773-7100

Our Mission

City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Monitoring Customer Orders

Here are some tips to keep in mind when managing a customer transaction.

What Can You Do?

Situations Suggested Actions...
First-Time Buyers For customers doing business with you for the first time, be extra cautious and pay particular attention to what they buy and how they pay for it.
Shipping Orders Watch for customers who pay with multiple credit cards and ship everything to the same address. These cards may be stolen.
International Orders Pay attention to customers who are shipping their purchases to regions of the world that are known for high fraud.
Abnormal Orders When customers start purchasing larger than normal orders with you, reexamine their payment methods. Lost or stolen credit cards are only of value for a short time.
Web Transactions If your business has a website that allows online purchasing, pay attention to individuals who make multiple small purchases in one day – possibly using the same e-mail address.