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(800) 773-7100

Our Mission

City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Protect Yourself Online

How You Can Protect Your Private Information

Our commitment to providing a secure information environment is only part of the complete security framework equation. We feel it is important to share with you helpful hints you can use to enhance security when you use the Internet.

Strategies Suggested Actions…
Protecting Your Personal Information
  • Do not share your identification number (ID), username, personal identification number (PIN), passwords or other access codes with anyone.
  • Make your password unique to you and change it regularly.
  • Remember to log off the website once you have completed your transaction.
  • Do not leave your computer unattended while using Online Banking or other transactional services.
  • When shopping online and placing orders look for the closed or locked padlock that indicates the website uses encryption technology.
  • Never enter your credit/debit card number into a website that is not secure. Sending nonpublic information such as your social security number, credit card information or personal data over the Internet is not recommended unless you can authenticate the business and conduct transactions in a secure website.
Share Less Be cautious when sharing personal information like your date of birth, address, pet's name or child's name on social media sites.
Virus Protection

Use virus protection software to reduce the risk of your computer becoming infected. We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. Follow these guidelines for additional virus protection:

  • Use an antivirus application that includes integrated anti-spyware.  Anti-spyware software is not always included with antivirus software.
  • Act with caution when downloading programs, that can compromise your computer's security safeguards.
  • Do not open file attachments received by e-mail unless the source of the attachment is known and trusted.
Choosing a Browser We strongly recommend that you choose a current browser version such as Internet Explorer 9, Firefox 6, Google Chrome 14 or Apple Safari 5 if they are available. Current versions of IE, Firefox, Chrome and Safari will identify secure sites by highlighting all or part of the URL in green. This identifies the site as using a valid secure certificate issued by a trusted source.  Do not go to sites that ask you to accept untrusted certificates.
Passwords The longer the password, the more difficult it is for a hacker to break. Always use at least six characters in your password; many online applications allow up to 15 characters. Do not share your username and password with anyone. Change your password regularly.
Monitor Finances Enroll in an online and/or mobile banking service in order to track and monitor financial transaction activity. You should also consider setting up special transaction alerts through these services. Also, having your account statements sent to you online rather than regular mail can reduce your risk as well.
E-mail Security
  • Never respond to an e-mail from someone you do not know or that looks suspicious .
  • Never click on a link in an e-mail unless you are absolutely sure of its origins (like you spoke to this person and they said "I am sending you a link").
  • If you click on a link to a video and it asks you to update your flash player or some other software do not agree and instead update your software from the manufactures website.
  • If you get an e-mail from a friend that looks suspicious (i.e., a link with no text; it may say "check this out"), do not open the link and call and confirm with this person.
  • Consider having separate e-mail accounts for personal communication and all web accounts (Twitter, Facebook, Amazon and all web-related activities).
  • Turn off the option to automatically download attachments. To simplify the process of reading e-mail, many e-mail programs offer the feature to automatically download attachments. Check your settings to see if your software offers the option, and make sure to disable it.
  • Use web-based e-mail if possible. Web e-mail offers many advantages like built-in virus protection and spam blocking, does not download attachments to your computer automatically, is generally free and you will not lose your account when you change your ISP.